Please note that the purchase is processed once the the transaction is complete if you are paying via direct bank transfer. The bank account details are as shown on the Checkout Page but if you wish to pay via paybill, you can use:
Paybill Number- 247247
Account Number- 1180167500450
CHANGES TO THE ORDERS
Please note that changes to address cannot be made once you have paid.
As well, once an item has been ordered, we cannot make changes. Thus, before you proceed to checkout, make sure that the cart is filled with items you’d want to purchase.
Currently, products are only available to ship within Kenya and specifically, these two regions:
If you plan to pick up your product from Ruiru, please avail yourself at:
Door 18, First Floor, Devkesh House, P.O. BOX 1363-00232.
Every Monday to Friday from 10.00 and to 3.00 pm.
Otherwise, a delivery will be done to you at a flat rate Kshs.200.
Delivery within the environs of Nairobi or pick-up from the Technical University of Kenya
NOTE: Flat Rate stands for the standard amount of money that counts as delivery cost.
Damages to the merchandise while in transit, or defects in manufacturing are rare, but they can happen.
If there is any damage, please take a picture and send it in to [email protected] within 24 hours of it arriving. A replacement will be sent right away.
Currently, we do not accept returns, unless the item has arrived damaged or has a defect.
If you are unsatisfied with your item, please contact us within 30 days and let us know why then we’ll surely do our best to keep you happy with your future purchases.